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Support Notice: Some meters released not in shipping mode

Hi Reader,

Very short update: I added the following support notice to the FAQ page.  The issue will be fixed at the source but there are already meters in the distribution pipeline that are affected, so this will probably affect new customers for a while yet.

Support Notice April 28 2016:

Some new customers are reporting that the Mooshimeter does not respond to the wake-up procedure outlined on the instruction card.  A batch of Mooshimeters was released that was never placed in shipping mode.  They are already awake and therefore will not respond to the wake-up procedure.  You can connect directly to these meters by downloading the app.

Sorry if this caused confusion!

 

2 Responses to “Support Notice: Some meters released not in shipping mode”

  1. Arvo Anttila June 14, 2016 at 1:09 am #

    Hi !

    Can I buy this instrument from Sweden ?

    Best regads

    Arvo

    • James June 15, 2016 at 10:11 am #

      Hello Arvo,

      Yes, we ship to Sweden

      ~James

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