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September 12, 2016 at 9:37 am #14053
Keymaster
Hi Eugene,
Common issues are listed here: https://moosh.im/wiki/index.php/Upgrading_Firmware
Are you using iOS or Android? Some Android phones have an issue sending firmware uploads. If you have access to an iOS device (eg. friend’s phone) I recommend borrowing it for a minute and trying from there.
The other most common issue that causes firmware update failure is a low battery. Could that be the case here?
Best
~James