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Hi Alan, Roy, Mathieu,
Very sorry for the trouble. Here is what I think is happening, and I am expanding the “Android Service Discovery Bug” section of the support wiki because I’ve seen this happen with some other customers who contacted the support email.
What I think is happening is that the firmware update is successful, and then one of two things:
1. The phone is caching the services advertised by the meter, making Mooshimeter in “application” mode appear as a meter in “bootloader” mode. To get around this issue, reboot the phone after completing the firmware update.
2. After downloading new firmware, the meter reboots. After a fresh reboot, the meter is in bootloader mode for 5-8 seconds. It might be that some users are reconnecting while the meter is still in this 5-8 second window and not leaving enough time for the meter to jump in to application mode. You can tell when the meter is in bootloader mode because of the LED blink pattern – in bootloader mode, the blink is 1 second on, 1 second off.
Sorry again for the trouble, I hope this helps. Let me know if the issue persists.