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Sorry it’s giving you trouble guys.
Benjamin: You are right to be cautious about exerting too much force on the pcb. If you haven’t seen the little video I made about how to change the batteries, check it out here:
Brett and Benjamin:
I’m working on improving the firmware update interface now. The fact that you can see the meter on your phone is encouraging and leads me to believe it might be a corrupt firmware issue. But if you haven’t tried uninstalling and reinstalling the apps and rebooting your phones yet, give that a shot. I’ll try to have a build available for you later today that will let you force a firmware reload. More soon,