Sorry it’s giving you trouble guys.

Benjamin: You are right to be cautious about exerting too much force on the pcb. If you haven’t seen the little video I made about how to change the batteries, check it out here:

Brett and Benjamin:
I’m working on improving the firmware update interface now. The fact that you can see the meter on your phone is encouraging and leads me to believe it might be a corrupt firmware issue. But if you haven’t tried uninstalling and reinstalling the apps and rebooting your phones yet, give that a shot. I’ll try to have a build available for you later today that will let you force a firmware reload. More soon,
~James