Hi Julia,

That’s really strange, because automatic firmware updating has definitely been removed from the app. If you go to the app store and search for Mooshimeter, does it say there’s an update available?

Please do the following:
1. Ensure you have the latest version of the app
2. Put fresh batteries in the Mooshimeter (low batteries are known to cause firmware update failure)
3. Connect to the meter and see if it accepts firmware this time.

If the meter is still bricked, I’ll exchange it for you again. Sorry for the headache!
~James