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April 3, 2016 at 1:05 pm #9201
Keymaster
Hi Julia,
It sounds like you do not have the latest firmware. The most recent firmware saves directly to CSV format. Earlier versions produce a binary file (the .bin) and a conversion program written as a python script (the .py file). If you run the .py file, it will generate a CSV for you. To run a .py file you need to download python, which you can do here:
https://www.python.org/ftp/python/2.7.11/python-2.7.11.msi
Hope this helps,
~James