Topic | iOS crash, AC volts causes disconnection

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    • #5752 Reply
      Dustin A
      Guest

      Hello-

      Received new Mooshimeter. Updated to Oct 30th firmware. Running v1.06 of the iOS application on an iPhone 5S with iOS 9.1.

      Within the first few minutes of running the app, I experienced a crash. If I remember correctly, occurred during the transition from graph to meter mode. Here is the crash log: https://www.dropbox.com/s/mry3cu2jobpph7x/Mooshimeter_11-11-15.crash.txt

      More concerning, is the constant disconnection (iOS only) if the meter is placed in AC volts mode. I am testing with V and common connected to US 120v 60Hz mains, and the other jacks left open.

      I have noticed that if I leave channel 1 on temperature, and channel 2 in AC voltage (auto, 4000Hz/256 smpl) the meter can stay connected for several minutes before disconnecting. After sitting connected for a few minutes, if I switch modes on channel 1 from temperature to ‘Current DC’ by tapping the ‘INT’, the meter disconnects in 3-10 seconds with 100% reproducibility.

      I was able to remain connected for over 30 minutes in channel 2 diode test mode by leaving channel 1 set to ‘Current DC’. I then toggled channel 1 to ‘current AC’ mode and was disconnected within a few seconds. This is another 100% reproducible method of achieving BT disconnection on my hardware/software configuration (iPhone 5S, iOS 9.1, v1.06 app).

      Note that this connection issue does not occur on Android 5.1 (Nexus 7 2013).

      Thanks

    • #5753 Reply
      admin
      Keymaster

      We’ve now had multiple reports of the AC mode bug but this is the first full crash report, thank you! Will dig in to this ASAP.

    • #5826 Reply
      admin
      Keymaster

      Hi Dustin,

      I think I tracked it down. See the latest blog post.

      Bugfixes in iOS and Android

      Thanks again for your help on this – please let me know if this resolves the issue.
      Best
      ~James

    • #5854 Reply
      Anonymous
      Guest

      I updated to the latest firmware, and the disconnect issue seems to be fixed.

      Thanks!

    • #30131 Reply
      Jennifer J
      Guest

      Thanks for taking the time to document your testing so thoroughly. The fact that the disconnection only happens on iOS and not on Android really points toward an app or Bluetooth compatibility issue rather than a hardware fault. Your step-by-step observations and the crash log should make it much easier for the developers to reproduce and investigate the problem. While reading about similar issues, I also found a resource that another user had recommended, which you can view here. I found it useful and thought it might be worth sharing with others following this discussion.

    • #30274 Reply
      cricfy for ios
      Guest

      Cricfy for iOS is intended for cricket fans looking for convenient access to match-related information on iPhone and iPad.

    • #30275 Reply
      josh
      Guest

      Oh man, dealing with power fluctuations and sudden network crashes is such a pain—went through the exact same thing last summer until I finally got a proper stabilizer. When you’re trying to figure out these hardware issues, half the battle is just organizing your logs and steps clearly so people can actually follow what’s going on.

      I usually end up using https://decksyai.com/word-to-ppt/ for this kind of stuff—just paste the rough notes or error breakdown, and it quickly throws together a clean slide deck. Super handy when you need to lay out technical details visually without wasting an hour formatting slides.

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