Topic | Lots of problems….

Home Forums Mooshimeter Support Lots of problems….

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    • #2000 Reply
      Keone Kim
      Guest

      Received my Meter today, looking great and in hibernating mode according to pamphlet in the arrived with.

      Problem:
      Will not exit hibernating based on led activity.

      Taken action:
      Shorted Ohm and C for 10+ seconds. No LED activity change.
      Tested leads for continuity with fluke meter. leads OK
      Changed batteries. upon installing new batteries, Mooshi awakes
      Iphone(6+) discovers (Null) rssi:-41 FW…..
      Tapped on Iphone (Null) to connect
      Firmware update happens automatically
      Connects to Iphone works as expected
      Put into hibernating mode via software settings
      Attemp to “wake” shorting omh and C inputs. N LED activity change

      only way I can get my Iphone to discover Mooshi is by removing the batteries and reinstalling or pressing “reset”
      Iphone now sees MooshimBL RSSI: -32 FW Build 1418… But cannot connect. Activity wheel throbs indefinitely even after iphone screen goes off and is re-awoken.

      Any Help is greatly appreciated

      Keone

    • #2001 Reply
      Anonymous
      Guest

      these details might help…

      Iphone 6 Plus running on iOS 8.1.3(12B466)

    • #2002 Reply
      Anonymous
      Guest

      I forgot to list in my first post..

      I am using an Iphone 6+ running iOS 8.1.3 (12B466)

    • #2007 Reply
      Anonymous
      Guest

      I had a similar issues:

      On Thursday, I got my meter with a dead battery, had to replace it and then it worked fine.
      Friday morning it was working great until I got that forced firmware update.
      After that, the meter was unusable, my phone would connect and them immediately disconnect from the meter.

      I saw on another thread that I should try reinstalling the app, power cycling the meter, restarting my phone, etc. I tried them all with no luck. I figured I would just wait for the next firmware update.

      Then, I tried the meter again this morning, and it’s working. I’m not sure why, but it randomly started working…

    • #2008 Reply
      Anonymous
      Guest

      Sammy,

      Could you wake you metter by shorting the inputs? I believe this is my first problem…

      I cannot get the meter to wake without removing the batteries (I know there is a reset button but the case doesn’t have a hole for the reset button I have to split the case to press.

    • #2013 Reply
      admin
      Keymaster

      Sorry to hear about these problems…

      Keone – A few people have had a similar problem. The fact that you could connect and update firmware the first time is very encouraging and probably means there’s a glitch somewhere in the bluetooth stack on the phone side. Can you try (as Sammy said):
      – Turning bluetooth off and on again
      – Rebooting your phone
      – Deleting and reinstalling the app

      It seems that after getting the meter to connect the first time subsequent connections are no problem. But the first time seems to take finagling on some devices

      Let me know how it goes!

    • #2014 Reply
      Anonymous
      Guest

      Keone,

      I was able to wake the meter with no issue. I only needed to do it once.

      Later, when I removed the batteries and put them back in, the meter did not require me to short to wake up.

    • #2016 Reply
      Anonymous
      Guest

      James,
      Yes I’ve tried all of those thing in various orders multiple times…no luck for me..

    • #2017 Reply
      admin
      Keymaster

      Hmmmm… trying to think what it could be. Is the meter blinking once every ten seconds or is it a consistent one second on one second off pattern?

    • #2018 Reply
      Anonymous
      Guest

      James,

      One fast short blink every 10 seconds or so…. During this blink rate, the mooshi isn’t visible on my iPhone. Removing and replacing the battery changes the blink rate which make the mooshi visible to my iPhone but won’t connect.

    • #2046 Reply
      admin
      Keymaster

      Sorry for the delay –

      An experiment: Can you download a 3rd party bluetooth app like and connect to the meter with that? If you can’t connect with BLEExplorer, my bet is that the firmware on your meter is corrupted.

    • #2075 Reply
      Anonymous
      Guest

      My meter will not wake up. It seemed DOA out of the box (no flashing LED). I hit the reset button (after splitting the case) and it blinks twice and dies. Shorting the probes has no effect. Replacing the batteries has no effect.

      Please advise…

      Thanks,

      /Scott

    • #2078 Reply
      Anonymous
      Guest

      With respect to the post from me above… I loaded the app on my iPad just for kicks and my meter just connected… it must have been woken up without me knowing (or indication). It will not pair with my iPhone (yet).

      /Scott

    • #2079 Reply
      Anonymous
      Guest

      OK… Some rebooting and all is well… from issue with pairing to the iPhone

      /S

    • #2201 Reply
      Anonymous
      Guest

      I’ve tried just about everything I’ve read here to try an get my meter working with no luck…

      James one of your post here states that you think my firmware maybe corrupted. how can I test/fix this?

      currently my meter is useless. it appears briefly only after resetting or remove/replace its batteries. If I rescan after this appearance, it disappears again. If I try to connect the app tries forever to connect but never does.

      Ive tried Ble Explorer to check for meter visibility with the same results as my phone. app can only see the meter after splitting the case and reset or battery remove/replace

      LED = faint blink about every 10 seconds (i believe this to be its hibernation mode) shorting the leads together doesn’t change this.

      Any help is greatly appreciated
      Keone

    • #2225 Reply
      admin
      Keymaster

      Sorry for the trouble Keone,

      I am sending you a shipping label so you can return your meter and I’ll check it out. I’ll put a new unit in the mail to you. It might be a matter of corrupted firmware, but there’s presently no way of forcing a firmware update from the app, so getting you a fresh meter is probably the fastest way of getting you up and running.

      Best
      ~James

    • #2239 Reply
      Anonymous
      Guest

      Wow! Thanks, I’ll send this one back asap!!

      Thank You!

      K

    • #2293 Reply
      Anonymous
      Guest

      I seem to be having similar problems with an HTC One M8. It works only just after reset, or new battery install. BLE Explorer cannot find it.

      Any other suggestions?

      E

    • #2300 Reply
      admin
      Keymaster

      Hi Eric,

      You might also have corrupt firmware. Being able to see the meter immediately after reset is consistent with that behavior. I’ll explain here and port this to the FAQ later:

      The meter has two firmware images on it. The Bootloader image is read-only, and the Application image can be overwritten by the Bootloader. When the meter is reset or first boots up, the Bootloader runs for 5 seconds, and if nobody connects to it in that time, it boots the Application firmware.

      If the Application firmware was somehow corrupted, the Bootloader will still run, but the Application firmware will fail. That sounds like what’s happening with your meter.

      If you’d like to exchange your meter I can send you a shipping label for the return. Or you can wait for the firmware upload process to improve (I anticipate pushing some new features for Android this week that should let you rewrite the firmware). Let me know your thoughts. All the best and sorry for the trouble.

    • #2313 Reply
      Anonymous
      Guest

      I’m OK with waiting if you think an android app update can fix this–put your money in fixing this over shipping stuffs about!

      OTOH, checking blog posts and the software directory regularly gets kinda tedious. Is there a plan to post this to the ‘play’ store for regular software updates, or perhaps some broadcast notice to android folk to manually update software as you update the app?

      I installed the app the day I received the hardware. I later installed the most recent version from your site before writing my first post just in case for due diligence. I was surprised that there wasn’t an easy way to understand a difference between the two, or even if there was a difference.

      Some access to a version of installed software internally in the settings would be useful, perhaps encoded in a file name if not otherwise specified for new versions for android.

    • #2451 Reply
      admin
      Keymaster

      Hi Eric – In case you are still subscribed to this thread:

      Added an “About” page with software version to the iOS app, adding it to the Android app as well. Also you can join the beta group and be notified of new versions when they are uploaded instead of having to check. The group is here:

      https://groups.google.com/forum/#!forum/mooshimeter-android-beta-testers

      After joining the group you must elect to receive betas here:

      https://play.google.com/apps/testing/com.mooshim.mooshimeter

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