Topic | Meter not connecting

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    • #9485 Reply
      Anonymous
      Inactive

      I have just received a Mooshimeter from Elektor in The Netherlands.
      On opening the box the LED was flashing every 2 Sec.
      No Bluetooth device was detected.
      I pressed the reset button the LED then flashed bright 4 times then resumed flashing every 2 Sec at a reduced brightness again no Bt device is detected !
      I tried replacing the batteries with the same result as pressing the Reset button.

      Any suggestions ?

      Regards

      Geoff

    • #9492 Reply
      admin
      Keymaster

      Hi Geoff,

      That behavior is not consistent with any good operating mode. If you already replaced the batteries with known good batteries and the behavior didn’t change, I think it’s safe to say your unit is somehow defective. Please email hello@moosh.im with a copy of your Elektor invoice, we will arrange a replacement through Elektor so you don’t have to wait for international shipping.

      Best
      ~James

    • #9578 Reply
      admin
      Keymaster

      As a followup to others who find this thread: It looks like we released some Mooshimeters that weren’t in shipping mode, so they arrived already on and blinking once every 2 seconds. If your meter is not waking up when you follow the wake-up instructions on the card, try skipping the wake-up and just scanning for it from the app.

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