Topic | New Mooshi won't connect

This topic has 5 replies, 2 voices, and was last updated 7 years ago by admin.

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- November 23, 2016 at 12:37 pm #14910 Reply
  Anonymous
  Inactive
  Hey,
  Just received my new Mooshimeeter. I can see it when I scan for meters in the app. (iOS) But when i try to connect with it nothing happens. It just times out after a while.
  Is shows firmware build: 1470628829.
  Thanks,
  Salvador
- November 23, 2016 at 12:41 pm #14911 Reply
  admin
  Keymaster
  Hi Salvador,
  Can you try rebooting the phone? If that doesn’t work, rebooting the meter?
  The meter can be rebooted by unscrewing the screws, removing the back panel, then pressing the small button on the side (near the indentation in the case)
  ~James
- November 23, 2016 at 1:18 pm #14913 Reply
  Anonymous
  Inactive
  I was able to connect with my friends Galaxy S5. It said it needed a new firmware update so i started – it took a while but it finished and stuff works on his phone but i cant seem to connect on my phone. iPhone SE running iOS 10.1.
- November 23, 2016 at 1:24 pm #14914 Reply
  Anonymous
  Inactive
  Oh – only just saw your post. I’ll reboot the device now.
- November 23, 2016 at 1:39 pm #14916 Reply
  Anonymous
  Inactive
  So it seems i just needed to update my iPhone to iOS 10.1.1. It wasn’t working on 10.1.
  Thanks for eh quick support!
  Salvador
- November 23, 2016 at 1:41 pm #14917 Reply
  admin
  Keymaster
  Glad it worked! Let me know if you have other questions
  ~James
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