Topic | Please ASK before doing firmware update!!!

Home Forums Mooshimeter Support Please ASK before doing firmware update!!!

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    • #3454 Reply
      Julia Truchsess
      Guest

      The meter should

        never

      update itself without user permission. My meter is part of a machine tool and an integral part of using that tool. I started a job, then pulled up the mooshi on the phone to monitor the machine as I usually do, and -bam- I can’t operate the machine because the Mooshi wants to update. Making matters worse, after letting the update proceed, I now seem to be stuck in an updating loop – every time I try to access the meter it updates itself. It seems to complete normally, and gives me a message that the “device needs to be reconnected” (It doesn’t say how to “reconnect”, though). I hit OK, swipe down to scan, click the meter after it’s recognized, and… it does a firmware update. I tried quitting and relaunching the app but that makes no difference. Mooshi is bricked, at least for the moment :(

      Never update people’s stuff without permission!!!!!

    • #3456 Reply
      admin
      Keymaster

      Hi Julia,

      Sorry about this, that’s a strange behavior! On the latest version of the app it should prompt you to ask if you want to update firmware. Can you confirm what version of the app you’re using?

      As far as getting you up and running again – after an update is complete, can you scan again before reconnecting to the meter?

      Really sorry for the trouble, if you can’t get past it let me know and I’ll exchange your meter.
      ~James

    • #3458 Reply
      Anonymous
      Guest

      Thanks, James. I’m using app version 1.04 (176).

      After it updates the f/w, I get a “Firmware upgrade complete” dialog, meter name briefly flashes green in background. The meter info is displayed, but I can only read part of the f/w version: 1426035…

      Clicking OK and then swiping down to rescan just refreshes this same info. Clicking on the meter triggers another f/w upload, and so on ad infinitum.

    • #3465 Reply
      Anonymous
      Guest

      Also have the same problem, Android app, firmware update goes to 100%, then goes back to device list with the Mooshimeter still on “bootloader” status.

      For a moment after the “update”, I can see the following lines:

      Image Loaded.
      Ready to program device!
      Programming started
      Programming cancelled
      All blocks confirmed!

    • #3467 Reply
      Anonymous
      Guest

      Can I please have a resolution path on this – I would like to have my Mooshi working again. If it needs to be exchanged please let me know the details of how to do it.

      Thanks,
      Julia

    • #3473 Reply
      admin
      Keymaster

      Hi Julia –

      New meter is on its way to you, you should receive a tracking number by end of day if you haven’t already.
      Please mail the return to:

      Mooshim Engineering LLC.
      2565 3rd St. Suite 315
      San Francisco CA 94107

      Thanks!

      Shamzak – can you hit the scan button again after the firmware upload completes?

      ~James

    • #3479 Reply
      Anonymous
      Guest

      Thanks, James, I’ll return my original today.

      Julia

    • #3487 Reply
      Anonymous
      Guest

      Hello James,

      yes I tried the scan button after the update ; i also tried rebooting the phone right after the update, before trying to reconnect. What bugs me is that the log says “Programming cancelled” but then “All blocks confirmed!” right after ; the procedure takes around 695 seconds which should be normal. The LED on the device is sending successions of 2 long then 2 short blinks when not connected, long flashes when connected in firmware update mode, and very fast blinking when uploading the firmware.

    • #6049 Reply
      Anonymous
      Guest

      Just to add to it, despite apparent earlier warnings mooshimeter is still doing that. Advice: never use it in mission critical situations, this is a toy, not a tool.

    • #6053 Reply
      admin
      Keymaster

      Hi Peter,

      Advice: never use it in mission critical situations

      That’s very sound advice, any product that relies on BLE and a smartphone is not going to be as reliable as a traditional one-piece multimeter.

      this is a toy, not a tool.

      I’d like to help you through the firmware update process, which I freely admit is still hairy on Android. If you still think this after using the meter we do accept returns.

      Best
      ~James

    • #6058 Reply
      Anonymous
      Guest

      I am all for your and your kind of star-ups and despite some harsh tone (occasionally) am generally willing to help. If there is anything I can provide you with to help debugging, please let me know

    • #6061 Reply
      admin
      Keymaster

      Thank you Peter, I am going to keep replying in the other thread we have going (here for future reference https://moosh.im/f/topic/stuck-in-bootloader/page/2/#post-6060) to avoid confusion of multiple threads.

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