- May 12, 2015 at 8:16 am #3454Julia TruchsessGuest
The meter should
update itself without user permission. My meter is part of a machine tool and an integral part of using that tool. I started a job, then pulled up the mooshi on the phone to monitor the machine as I usually do, and -bam- I can’t operate the machine because the Mooshi wants to update. Making matters worse, after letting the update proceed, I now seem to be stuck in an updating loop – every time I try to access the meter it updates itself. It seems to complete normally, and gives me a message that the “device needs to be reconnected” (It doesn’t say how to “reconnect”, though). I hit OK, swipe down to scan, click the meter after it’s recognized, and… it does a firmware update. I tried quitting and relaunching the app but that makes no difference. Mooshi is bricked, at least for the moment :(
Never update people’s stuff without permission!!!!!
- May 12, 2015 at 4:51 pm #3456
Sorry about this, that’s a strange behavior! On the latest version of the app it should prompt you to ask if you want to update firmware. Can you confirm what version of the app you’re using?
As far as getting you up and running again – after an update is complete, can you scan again before reconnecting to the meter?
Really sorry for the trouble, if you can’t get past it let me know and I’ll exchange your meter.
- May 13, 2015 at 7:58 am #3458AnonymousGuest
Thanks, James. I’m using app version 1.04 (176).
After it updates the f/w, I get a “Firmware upgrade complete” dialog, meter name briefly flashes green in background. The meter info is displayed, but I can only read part of the f/w version: 1426035…
Clicking OK and then swiping down to rescan just refreshes this same info. Clicking on the meter triggers another f/w upload, and so on ad infinitum.
- May 15, 2015 at 9:59 pm #3465AnonymousGuest
Also have the same problem, Android app, firmware update goes to 100%, then goes back to device list with the Mooshimeter still on “bootloader” status.
For a moment after the “update”, I can see the following lines:
Ready to program device!
All blocks confirmed!
- May 16, 2015 at 9:36 am #3467AnonymousGuest
Can I please have a resolution path on this – I would like to have my Mooshi working again. If it needs to be exchanged please let me know the details of how to do it.
- May 17, 2015 at 12:40 pm #3473
Hi Julia –
New meter is on its way to you, you should receive a tracking number by end of day if you haven’t already.
Please mail the return to:
Mooshim Engineering LLC.
2565 3rd St. Suite 315
San Francisco CA 94107
Shamzak – can you hit the scan button again after the firmware upload completes?
- May 18, 2015 at 4:49 am #3479AnonymousGuest
Thanks, James, I’ll return my original today.
- May 19, 2015 at 2:18 am #3487AnonymousGuest
yes I tried the scan button after the update ; i also tried rebooting the phone right after the update, before trying to reconnect. What bugs me is that the log says “Programming cancelled” but then “All blocks confirmed!” right after ; the procedure takes around 695 seconds which should be normal. The LED on the device is sending successions of 2 long then 2 short blinks when not connected, long flashes when connected in firmware update mode, and very fast blinking when uploading the firmware.
- December 2, 2015 at 11:55 am #6049AnonymousGuest
Just to add to it, despite apparent earlier warnings mooshimeter is still doing that. Advice: never use it in mission critical situations, this is a toy, not a tool.
- December 2, 2015 at 12:40 pm #6053
Advice: never use it in mission critical situations
That’s very sound advice, any product that relies on BLE and a smartphone is not going to be as reliable as a traditional one-piece multimeter.
this is a toy, not a tool.
I’d like to help you through the firmware update process, which I freely admit is still hairy on Android. If you still think this after using the meter we do accept returns.
- December 2, 2015 at 1:07 pm #6058AnonymousGuest
I am all for your and your kind of star-ups and despite some harsh tone (occasionally) am generally willing to help. If there is anything I can provide you with to help debugging, please let me know
- December 2, 2015 at 1:18 pm #6061
Thank you Peter, I am going to keep replying in the other thread we have going (here for future reference https://moosh.im/f/topic/stuck-in-bootloader/page/2/#post-6060) to avoid confusion of multiple threads.
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