Home › Forums › Mooshimeter Support › Problem receiving meter, please resend
- This topic has 2 replies, 2 voices, and was last updated 8 years, 2 months ago by Anonymous.
- Emerson GrisiGuest
We did not get the notice that we were supposed to get the meter in the mailing company in time, but I still want the meter. I was informed that it was returning to the sender, please if possible I would like to negotiate the shipping of the meter again. How can I do that?
I looked in to the package – it says delivery was attempted on Feb 13, but then the package went unclaimed and it’s been marked “return to sender”, though it has not arrived here yet. Here is everything I have for it:
March 17, 2015 , 4:45 pm
Unclaimed – Item returned to sender
, , US February 13, 2015 13:23:00 ATTEMPTED DELIVERY ABROAD
, , US February 12, 2015 14:55:00 CUSTOMS CLEARANCE PROCESSING COMPLETE
, , US February 3, 2015 10:45:00 CUSTOMS CLEARANCE
, , US February 3, 2015 10:44:00 PROCESSED THROUGH OFFICE OF EXCHANGE
, 90009, US January 29, 2015 23:10:00 INTERNATIONAL DISPATCH READY
LOS ANGELES, CA, 90009, US January 29, 2015 21:41:00 DEPART USPS SORT FACILITY
LOS ANGELES, CA, 90009, US January 29, 2015 20:21:00 PROCESSED THROUGH USPS SORT FACILITY
SAN FRANCISCO, CA, 94107, US January 23, 2015 14:00:00 PRE-SHIPMENT INFO SENT TO USPS
94107, US January 22, 2015 21:07:00 Electronic Notification
I’m really sorry for the shipping trouble… if the meter arrives back here we will happily send another for just shipping cost. Return service is unpredictable though. If you’d like us to try sending another meter immediately we can do that if you put down a deposit, which would be refunded when the original meter is returned.
For this part please email me, at firstname.lastname@example.org . Best
Thanks for the reply James,
I’d rather wait this event to present it’s outcome, since you haven’t received it yet.
I’m interested in the first option, as soon as you retrive the package, please contact me with the billing information for the second shipping.
Once again, thanks for the support!
Have a great day!