Topic | Unable to wake up from shipping mode

Home Forums Mooshimeter Support Unable to wake up from shipping mode

This topic contains 15 replies, has 3 voices, and was last updated by  ville 3 months, 1 week ago.

  • Author
    Posts
  • #5902 Reply

    Alexander

    I have only just tried to use my Mooshimeter that arrived 6 months ago. First thing I had to do was change out the batteries. The red led blinks every 10 seconds but when I short C and O for more than 10 seconds, nothing happens. I also tried pressing the hard reset button but that doesnt’ help.

    Can you advise what the problem might be?

    Alexander

  • #5908 Reply

    James
    Keymaster

    Hi Alexander,

    There may be nothing wrong at all – the blink every 10 seconds doesn’t necessarily indicate that it’s hibernating. Can you connect to the meter from your phone?

  • #5934 Reply

    Alexander

    Hi James
    No I can’t see any Bluetooth to connect to. I’ve tried with an iPhone 5s with iOS 8.1 and an iPhone 6s with iOS 9.0.

  • #5939 Reply

    James
    Keymaster

    Hmm… can you try resetting the meter? To do this you must unscrew the bottom, which will let you access the reset button. It’s on the side next to the SD card slot.

    Please let me know how it goes, best
    ~James

    • #5965 Reply

      Alexander

      Hi James
      I already tried resetting the mooshimeter as I wrote in my original post. I also changed the batteries.
      I’m thinking that my unit must be defective.
      Alex

  • #5952 Reply

    Elizabeth Weitzel

    I’m having the same problem. Replaced the batteries and I tried resetting, the LED blinks brighter and solid a few times after resetting and then goes back to blinking every 10 seconds. I can’t see it with any device and shorting C and O does nothing. I did use the meter a bit when I received it, so the pairing is still sitting in my phone, but it’s not connecting.

  • #5953 Reply

    James
    Keymaster

    Hi Elizabeth,

    If you were able to successfully connect the first time, you may have a problem on the phone side. Are you using iOS or Android? In both cases, can you try resetting the phone?

    Best
    ~James

  • #5963 Reply

    Elizabeth Weitzel

    I tried resetting and removing the previous pairing relationship, I get a little farther in that the mooshimeter now shows up in the list and when I try to connect the light comes on but it now asks for a pin. I tried 0000, 1234 and 00000000 and it says it’s an incorrect passcode. I have android version 6 and updated to the most recent mooshimeter app. When i got this working before I was on android lollipop and was using the original beta program, not the one through the app store. As to say, it’s been a while.

  • #5971 Reply

    James
    Keymaster

    Hi Elizabeth –

    That’s really strange. The Mooshimeter doesn’t require or request any authentication. When the pin code request has come up before, it was specifically because of an iOS issue.

    I have one more thing for you to try. If you have access to another phone, maybe a friend or family member’s, please download the Mooshimeter app on to it and see if it can connect to the Mooshimeter. If the other phone can scan and connect, we know there’s some sort of misconfiguration on the phone side. If you can’t see it on the other phone, please email hello@moosh.im and we’ll arrange a replacement.

    Hi Alexander –

    I would like to recommend the exact same thing as I did to Elizabeth. Please try to connect one more time on a friend’s phone. If you have success on someone else’s phone, we know there’s an issue on the phone side. If you do not have success, email hello@moosh.im.

    Best
    ~James

  • #5976 Reply

    Elizabeth Weitzel

    Looks like it works with a Samsung Note with Jellybean. It used to work with my Nexus 5 with Jellybean but they must have changed something with the Marshmallow update.

  • #5977 Reply

    Elizabeth Weitzel

    Just an update, It looks like if I have wifi, bluetooth and location services on, I can connect to the mooshimeter through the app only (not by pairing it through the native bluetooth services because it asks for a pin). I discovered this by reading a thread with similar issues with 3rd party GPS trackers and fitbit.

  • #6087 Reply

    James
    Keymaster

    Hi Elizabeth,

    I just wanted to thank you for the follow-up. As you’ve probably seen during your research, Bluetooth Low Energy on Android is a bit inconsistent between devices right now. We work around it as best we can and the experience will improve as the technology matures. Your feedback will help improve the Android app.

    Please let use know if something else comes up, best
    ~James

  • #19890 Reply

    Max

    I just received the meter. I saw the instruction for shorting O and C and tried that multiple times. Never saw the long flash. It is flashing once every 20 seconds. Based on the page Mooshimeter LED Blink Patterns it looks like it is still in shipping mode. Did a hard reset and also tried fresh batteries with the same results. I tested the leads with another meter and they seem fine. How can I get it out of shipping mode?

  • #20466 Reply

    Hartmut

    Hi, I had the MM since quite a time out of use. Re-starting I found the data on my smartphone app: Name correct, Build 1477971088, Rssi -46 dBm
    Clicking on this entry should build communication / connecting to the mooshimeter.. But status appeared -1 Connection failed!
    Whar do I wrong or what else could awake it for successful connection?
    Other tries like Restart and Reboot Smartphone, shorten of O- and C-port were unsuccessful.

  • #20467 Reply

    Hartmut

    Update; Installing app on different smarty: Everything worked fine, as expected.
    Rebooting my phoen , re-installing app: Mooshimeter worded, but only ONe TIME All of the sudden communication broke, and former defect status again. So I expect my smarty broke, but that is the only one thing broken since long time use…. Seems to be a good manufacturer’s trick to sell new hardware…WOW!

    • #20470 Reply

      ville
      Participant

      Fresh batteries have fixed even stranger problems. Even if the app shows that old ones are still good.

Reply To: Unable to wake up from shipping mode
Your information: